Privacy Policy

The data controller responsible for your personal data is:

We may collect and process the following personal data about you:

• Identity data: your name.
• Contact data: your email address and telephone number.
• Property data: your address or postcode, and details about the damp or timber problem you are enquiring about.
• Communications data: any messages or notes you send us through our contact form or by email.
• Technical data: your IP address, browser type and version, time zone, browser plug-in types, operating system, and other technology on the devices you use to access our website.
• Usage data: information about how you use our website, including pages visited and time spent.

We do not collect any special category data (such as health, financial, or criminal record information) and we do not knowingly collect data from children under the age of 16.

We collect personal data through the following means:

• Contact form: when you submit an enquiry or book a survey via our website.
• Direct contact: when you call or email us directly.
• Automated technologies: as you interact with our website, we may automatically collect technical and usage data via cookies and similar technologies.

We use your personal data for the following purposes and on the following legal bases:

We will only contact you for marketing purposes if you have given us your explicit consent to do so.

We retain personal data only for as long as necessary for the purposes set out in this policy, or as required by law:

• Enquiry data (where no contract was entered into): up to 12 months from the date of enquiry.
• Customer and contract data (where we carried out works): up to 7 years from completion of the contract, to comply with our legal and guarantee obligations.
• Technical and usage data: up to 12 months.

After these periods, your data will be securely deleted or anonymised.

We do not sell, rent or trade your personal data to any third party. We may share your data with:

• Service providers: trusted third-party suppliers who help us operate our website and business (such as email and hosting providers), who are bound by data processing agreements and may only use your data on our instructions.
• Professional advisers: solicitors, accountants or insurers where necessary.
• Regulatory authorities: where we are required to do so by law.

We do not transfer your personal data outside the United Kingdom or European Economic Area.

Our website uses cookies and similar tracking technologies to improve your browsing experience and help us understand how visitors use the site. Cookies are small text files placed on your device.

We use the following types of cookies:

• Strictly necessary cookies: essential for the website to function. These cannot be disabled.
• Analytics cookies: help us understand how visitors interact with our website (e.g. pages visited, time on site). These are only set with your consent.

You can control and delete cookies through your browser settings at any time. Disabling certain cookies may affect the functionality of the website.

Under UK data protection law, you have the following rights in relation to your personal data:

• Right of access: to request a copy of the personal data we hold about you.
• Right to rectification: to ask us to correct inaccurate or incomplete data.
• Right to erasure: to ask us to delete your data in certain circumstances ("right to be forgotten").
• Right to restrict processing: to ask us to limit how we use your data.
• Right to data portability: to receive your data in a structured, machine-readable format.
• Right to object: to object to processing based on legitimate interests or for direct marketing.
• Rights related to automated decision-making: we do not use automated decision-making or profiling.

To exercise any of these rights, please contact us using the details in Section 1. We will respond within one calendar month. There is no charge for making a request.

If you are unhappy with how we have handled your personal data, please contact us in the first instance so we can try to resolve the matter.

You also have the right to lodge a complaint with the UK's data protection supervisory authority, the Information Commissioner's Office (ICO):

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. The "last updated" date at the top of this page will always show when the policy was last revised. We encourage you to review this page periodically.